Privacy Policy

1. General Principles

Welcome to Cadmon Systems – a leading provider of business automation, AI solutions, and ERP integrations (hereinafter: "Company," "Website," "Services"). This privacy policy explains how we collect, use, store, and protect your personal data.

2. What Information We Collect

2.1 Information You Provide to Us

• Personal Details: Full name, email address, phone number
• Form Data: Information from forms, compatibility surveys, and course registrations
• Content: Messages, responses in AI chat, content saved on our platform
• Registrations: For courses, webinars, trainings, and communities
• Communications: Phone calls, video calls, and audio recordings may be recorded to improve service quality

2.2 Technical and Automatic Information

• Connection Information: IP address, browser type, operating system, device type
• Browsing Activity: Visit times, pages viewed, links clicked
• Cookies and Tracking: Cookies, Pixels, Google Analytics, and marketing data

3. How We Use Your Information

The information we collect is used for the following purposes:

• Service Delivery – Providing courses, trainings, and technologies
• Personalization – Tailoring your experience to your needs
• Profiling – Analyzing preferences to provide more relevant offers
• AI and Automation – Powering smart chat and digital guidance
• Communications – Sending updates, marketing offers, and news (with your consent)
• Analytics and Research – Improving services, ensuring compliance, and business management

4. AI Technologies and Smart Systems

Our services use advanced AI technologies to enhance your experience:

4.1 Response Processing and Memory

Responses you provide may be stored and processed by third-party AI systems. This information is used solely to improve your service and not for public model training.

4.2 Recordings and Transcriptions

Calls may be recorded and/or transcribed for:

• Service quality improvement
• Training and quality assurance
• AI analysis for process improvement

4.3 Scoring and Classification (Lead Scoring)

Our system may use AI to analyze inquiries and prioritize them. This is an assistance tool only – important decisions are always made by human staff.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

Managing Cookies: You can block or delete cookies through your browser settings.

6. Data Sharing and International Transfer

6.1 Authorized Service Providers

Your information may be shared with essential service providers:

• CRM and Email: HubSpot, Make.com
• Payments: Stripe
• Databases: Airtable, Google Cloud
• Marketing: Meta, Google Ads
• AI Services: OpenAI, Anthropic, and other AI providers

6.2 International Data Transfer

6.3 No Sale of Data

We do not sell your information to third parties without explicit consent.

7. Data Retention

We retain your information as long as it is needed for:

• Service delivery
• Legal compliance
• Proper business management

We may delete information that is no longer needed. However, anonymized information used to improve AI performance may not be deleted if it cannot be linked to you by reasonable means.

8. Your Rights (GDPR / Privacy Laws)

Under applicable laws, you have the following rights:

• Right to Access: Request to see your data
• Right to Correction: Correct inaccurate information
• Right to Deletion: "Right to be forgotten"
• Right to Object: Object to certain processing
• Right to Data Portability: Receive data in a readable format
• Right to Opt-Out: Unsubscribe from marketing communications

Important Note on Deletion:

Deletion requests will be processed from our management and mailing systems. However, anonymized information may not be deleted if it cannot be linked to you by reasonable means.

9. Data Security

We use reasonable and industry-standard measures to protect your data:

• Encryption and security technologies
• Access controls and permission management
• Working with certified secure vendors
• Regular security audits and patches

10. Information About Minors

Our services are intended for individuals 18 years of age and older. We do not knowingly collect information from minors. If we discover we have collected such information, we will delete it promptly.

11. Marketing Communications

11.1 Consent to Communications

By providing your information, you consent to receiving:

• Professional email and newsletters
• SMS and WhatsApp messages
• Automated calls
• Branded marketing offers

11.2 Unsubscribe Options

You can unsubscribe from our mailing lists at any time by:

• Clicking the unsubscribe link at the bottom of any email
• Sending a request to [email protected]
• Using our preference management page

12. Policy Changes

We may update this policy from time to time. The updated version will be posted on our website and becomes effective upon publication. We will notify you of material changes via email.